Transpacific Debt Purchase Pty Ltd strives to engage with our customers in a professional, ethical and legally compliant manner. You are entitled to respectful and professional treatment by our staff. If you are not satisfied with any aspect of our service, please contact us directly to raise your concerns.
This gives us the opportunity to resolve your complaint most efficiently and better our services. Transpacific Debt Purchase Pty Ltd will endeavour to resolve all complaints in a manner fair to all parties and in accordance with the Company’s Complaint Handling Procedure.
We treat all complaints seriously, and will take whatever time is necessary to complete investigations into complaints and will keep you informed of the progress of our investigations.
We will do our best to promptly address your complaint. You should receive an initial response from us within two business days. Sometimes it may take longer to fully investigate the details, in which case we will advise you of when we expect to be able to provide you with our response.
To lodge a complaint, please contact:
The Complaint Handling Department
P.O. Box 3, VIRGINIA BC, Queensland 4014
In order to properly understand, investigate and respond to your complaint, we may request that you put your complaint to us in writing.
For question regarding your account, please contact:
Providing Positive Feedback
Transpacific Debt Purchase Pty Ltd has helped many customers find manageable solutions to pay their outstanding debts. If a staff member has helped you or provided great customer service and you would like to provide us with positive feedback please contact us at email@example.com