FAQs

Who is Transpacific Debt Purchase and what do we do?

Transpacific Debt Purchase Pty Ltd is a wholly owned subsidiary of Aiqon Capital Group Sdn Bhd, a company incorporated in Malaysia. Transpacific Debt Purchase Pty Ltd's business activity is the purchase of NPL portfolios.

Why have I received a letter from Transpacific Debt Purchase?

Transpacific Debt Purchase buys debt from banks and other institutions; as such it is likely that we have received your details in connection with an acquired overdue account.

Why didn’t the lender inform me?

The Credit Agreement you signed with the lender upon opening your account allows the lender to sell your account and all rights under that Credit Agreement to another company. The lender is not required to give you advance notice of its intention to sell your account, however the lender would have sent you a notice at the time of sale, as required by law, to inform you of the sale of your account to us. This notice would have been sent to the last address that you had notified to the lender as your postal address.

What do I do now?

Please contact Credit Management Officer at 1-800-289-668 as soon as possible and we will assist you and answer any additional questions you may have.

Whatever your situation, our Credit Management Officers can discuss payment options available to you, and help identify a mutually agreeable solution to repay the outstanding debt

How do I Pay?

Details of all payment methods can be found on our letter or you can contact us at 1-800-289-668 to discuss your situation.

Can I pay in installments?

You may contact us at 1-800-289-668 to discuss your financial situation. We will work closely with you to find a repayment plan that is achievable, fair and appropriate for both parties. You can download direct debit form from here click here

What could happen if I don't pay?

This depends greatly on the individual account and circumstances. Possible consequences may include an unresolved default remaining on your credit file - which can affect your ability to obtain future credit, repossession of purchased goods or other legal action to enforce payment.

Even if you think you cannot pay the debt, you should not ignore it. Taking steps to reduce the outstanding balance can avoid the debt becoming a bigger obstacle down the track.

Transpacific Debt Purchase takes your financial situation into account when discussing repayment options. Contact us at 1-800-289-668 to discuss how to resolve your account and prevent the debt from becoming a burden in your financial future.

What should I do if I have a dispute or complaint?

Your first step in resolving a dispute or complaint should be to contact a member of Transpacific’s Compliance Team.

The Complaint Handling Department

Address:
P.O. Box 3, VIRGINIA BC, Queensland 4014

Phone:
1-800-289-668

Fax:
1-800-353-240

Email:
compliance@transpacificdp.com.au